FAQ - Frequently Asked Questions

General Support

How can I contact HackerBoxes?

What is the mission of HackerBoxes?

What is a subscription box?

What is a surprise discovery box?

What will be inside my HackerBox?

What are HackerBox Workshops?

Are past HackerBoxes still available?

Can a past box be selected for a subscription?

Why are HackerBoxes priced so much lower for subscribers?

Who is HackerBoxes?

Technical Support

How do I get technical support for items in my HackerBoxes?

What ages are HackerBoxes for?

What tools do I need?

Can a HackerBox be returned?

What if I mess something up or just cannot get it to work?

Billing

When is a HackerBox subscription billed?

Why does it look like my delivery schedule skips the second month?

How do I change automatic renewals of my subscription?

Is it safe use my credit card?

If I cancel or pause my subscription, will I still get the next box?

Shipping

When do HackerBox subscription boxes ship?

When will a new subscription start shipping?

How will my HackerBox be shipped?

Which box number will a new subscription start with?

What is First Month Synchronization for new subscriptions?

When do one-time (non-subscription) items ship?

Can I subscribe to HackerBoxes from outside the United States?